Frequently asked questions
【merchandise】
The leather used by Brady is a natural material, so color transfer may occur if it comes into strong friction with clothing. Furthermore, if the product is damp due to sweat or rain, color transfer may occur even with relatively light friction. Please be careful when wearing light-colored clothing, such as white. Also, please be careful not to expose the product to sunlight or fluorescent light for extended periods, as this may cause fading or discoloration.
The white spots are not dirt, but a "bloom" that appears on the surface of the leather due to the wax that has been absorbed into the leather. This occurs because the thick, durable leather is soaked in wax, which tightens the fibers and makes it stronger and more durable.
As this bloom becomes familiar, a glossy and beautiful luster will appear, and it will change into a luxurious appearance.
It is up to you whether you let it blend in naturally as you use it, brush it with a leather brush, or wipe it with a dry cloth before use to remove the bloom.
Brady bags have their roots in fishing and hunting bags, and are designed to be used as tools.
For this reason, the leather part, which becomes softer with use, is made sturdy, and the size of the holes has been adjusted so that it does not come off easily even after it has been broken in. It may be stiff at first and cause some inconvenience, but please understand that this is a characteristic of the product, which can be used for many years, and please use it regularly.
All products come with a leather charm. However, the color of the included leather charm will vary depending on the production date. Please note that you cannot choose the color.
【gift】
Your order will be shipped in a special Brady drawstring bag.
When ordering, please indicate in the comments section that you would like gift wrapping.
When placing an order, you can request an invoice without the price listed.
Additionally, if the name of the person placing the order differs from the name of the recipient, BradyBags Official Online Store will consider it a gift order and include an invoice without the amount listed.
If the above does not apply to you and you would like an invoice without the amount listed, please contact customer support.
[Order]
Once you have placed an order, we cannot make any changes to the ordered items, your registered name, address, etc.
Please check the information you have entered before placing your order.
To cancel your order, please contact customer support via CONTACT.
Once you have placed an order, we cannot make any changes to the ordered items, customer information, shipping address information, etc., even if the items have not yet been shipped. Please check the information you have entered before placing your order.
[Delivery]
Shipping is free.
Products will only be shipped within Japan.
We usually ship within seven days from the next business day after receiving your order (excluding major holidays such as New Year's, Golden Week, and Obon).
Your item will be delivered by Yamato Transport.
Please note that you cannot specify the delivery company.
Delivery may be delayed due to a large number of orders, bad weather, traffic conditions, etc.
In the unlikely event that we are unable to deliver your item, our customer support will contact you.
You can specify this when ordering.
Please choose from the available dates and times. We cannot accept any other delivery date and time specifications. If no date is specified, the item will be shipped as soon as it is ready.
Please note that there may be unavoidable delays due to traffic conditions or bad weather.